Privacy Policy
Last updated: September 2026
1. About This Policy
Nortly (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, or use our services.
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our business.
2. Information We Collect
Depending on how you interact with us, we may collect:
Name • Email address • Phone number • Business name and position • Information submitted through our contact forms • Project requirements, enquiries and other information you provide to us • Information relating to services we provide to you • Technical information such as IP address, browser type, device information and website usage data
We collect personal information directly from you when you contact us, submit a form, request a quote, purchase a service or otherwise communicate with us.
We may also automatically collect certain technical information when you use our website through cookies and similar technologies.
3. How We Use Personal Information
We may use personal information to:
Respond to enquiries and requests • Provide quotes, proposals and information about our services • Deliver and manage our services • Communicate with clients and prospective clients • Process payments and manage business transactions • Improve our website, services and customer experience • Maintain the security and functionality of our website • Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
4. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include sharing information with:
Technology and software providers • Website hosting and cloud storage providers • Email and communication platforms • Payment processors • Developers, contractors or other service providers assisting us with a project • Professional advisers such as accountants or lawyers • Government agencies, regulators or other parties where required or authorised by law
We only disclose personal information where reasonably necessary for the relevant purpose or where otherwise permitted or required by law.
Some of our service providers may be located outside Australia. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy obligations.
5. Cookies and Analytics
Our website may use cookies and similar technologies to provide functionality, understand website usage and improve our services.
We may use third-party analytics or website technologies for these purposes.
You can control or disable cookies through your browser settings. However, doing so may affect some website functionality.
6. How We Store and Protect Information
We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored using third-party cloud, hosting and software providers.
Access to personal information is limited to people who reasonably require it for business or service-related purposes.
While we take reasonable steps to protect personal information, no method of electronic storage or transmission is completely secure.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, to meet legal or accounting requirements, or to resolve disputes.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to any legal obligations requiring us to retain it.
8. Access and Correction
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details provided below.
We will consider and respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.
9. Privacy Complaints
If you believe that we have mishandled your personal information or breached an applicable privacy obligation, you can contact us using the details below.
We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The latest version will always be published on this page, together with the date it was last updated.
11. Contact Us
If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
Nortly